ABOUT
The Leadership Xperience is a Customer-Centric Operating Model and Strategic Transformation Consultancy. Our focus is to bridge the Strategy-Execution gap and deliver Creative Blueprints that achieve the Revenues and Profits, the Recognition and Rewards that Global leaders seek for Organisational and Individual Success.
MY APPROACH
Whilst we can all agree that Our Customers are at the center of what we do, our Common Leadership Purpose, Cross Functional Alignment, Modelled Behaviors and Cultural Norms and Who we are as Individuals are all critical to Business Success!
The Leadership Xperience will explore for Individuals and Organizations:
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Where You Are Now
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What Does Success Look Like
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Your Journey to Success
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Bridging the Strategy-Execution Gap
MY BRAND
I am Lisa-Maria Alexander a Marketeer, Organizational Strategist, Behavioral Coach Certified, and an experienced Facilitator and Public Speaker.
As a C-suite Executive for more than fifteen years, my areas of expertise include Strategy Development & Implementation, Customer Experience Management, Market Planning, Relationship Marketing, Internal Branding, and Performance Management.
I have led in:
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Marketing Strategy,
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Customer Journey Management,
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Communication and Public Relations,
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Product Development,
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Sales Management
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Sector Experience
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Financial Sector
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Insurance
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Tourism
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Manufacturing
My accomplishments include:
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Strategy Development & Execution
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Brand Building and Reputation Management
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Brand Architecture
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Customer Experience Design
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SERVICES
Transform Your Operating Model for Success!
The Leadership Xperience
Our Elevator Pitch!
We equip Leaders to drive Operating Model and Strategic Transformations! Many Organizations get stuck at which Strategic Initiatives will result in short-term Revenues versus long-term Profitability. Companies often undertake this assessment without a clear understanding of how their Culture and their Customer Experience impacts their bottom line!! At the Leadership Xperience we help Caribbean and Global Leaders to make that link. We do not only help transform the way you do things, but also how you measure success!
Value Proposition
Making the link between Successful Business Outcomes and Customer-Centricity.
Our Business
Service Industry : A Customer- Centric Operating Model and Strategic Transformations Consultancy.
Our Mission
The Leadership Xperience is a Customer-Centric Operating Model and Strategic Transformation Consultancy
The Leadership Xperience will bridge the Strategy-Execution gap for CEOs and Executives leading Customer-Centric Business Transformations.
The Leadership Xperience will provide leaders with the Development Coaching, Tools and Strategies to improve their Brands, Operating Models and Culture to positively impact their Business Outcomes.
The Leadership Xperience will deliver Creative Strategies that achieve the financial growth and leadership objectives to support organizations in their customer-centricity journeys.
We’re Good with Numbers
20
Years of Experience
Marketing /Business Development
15
Years of Experience
Executive Leadership
10
Years of Experience Customer Experience Management
5
Different Industries
Our Core Values
We practice what we preach
Integrity
Accountability
Knowledge
Commitment
Passion
Upcoming Events
Customized for your CompanyLocation is TBDCustomized for your CompanyLocation is TBDCustomized for your CompanyLocation is TBDOften, while we agree the customer is at the center of what we do, initiatives that focus on CX lack a clear and concise business case, and an understanding of the measurable deliverables that will have a positive financial impact on the business as well as the costs related to poor CX.